Application Management Services (AMS)
Without reports, no operation.
No operation, no business...
Business documents are essential to keep a company running. Consider the possibility that your package labels cannot be printed. Then packages cannot be delivered to your customers, and the warehouse will come to a halt...
Small operational disruptions, such as printing issues or a report that stops working, have a significant business impact, both in terms of operations and financial costs.
We not only prevent downtime with Tabellae's Application Management Services, but we also ensure operational stability with the help of a comprehensive action plan in the event of an accident.
AMS ensures optimal operational stability
What could be better than a one-minute Service Level Agreement? To prevent the error from occurring. We have an Application Management Service team that handles the following tasks to ensure our customers' optimal operational stability:
- Operation of +500 customers
- Work orders and estimating
- Change requests
- Development tasks
- Quality review
- Upgrades / LN, LAC & MS
Purpose of Tabellaes Application Management Services
What is included in an AMS agreement?
Our Application Management Services are based on the ITIL4 guidelines with focus on customer value and continuous improvements. They include:
- Service Delivery Management
- Reporting and preventive actions
- Risk assessment
- Change Management
- Document advisors
- Performance and stability
- Reverse engineering
- Dedicated Consultant/Team
- Upgrade management
- Automated testing
- Release Management
- Support of Microsoft Dynamics One Version
Why are services becoming even more important?
"If it works, don't fix it" - that was the On-premise logic.
Cloud has changed that mindset, e.g. with Microsoft Dynamics One Version concept with monthly quality updates and as many as 7 annual so-called feature updates.
Continuous updating means continuous testing, which is where all the pieces of a Cloud puzzle come together. The first step is to upgrade and test the ERP system. Then there's the impact of the upgrade on users and ISV solutions, which must be tested again.
That's a lot of work to manage. As a result, we've created two package solutions to make upgrading and testing easier for businesses.
Application Management Services Packages
One size doesn't fit all. Therefore, we've created two different Application Management Services packages: Standard and Enterprise.
This way, you don't pay for more than you get value from.
Want to know more?
If you are a Lasernet customer - either with Tabellae or another distributor/reseller - you can benefit greatly from our Applications Management Services.
With an AMS agreement, you are guaranteed an operationally stable Lasernet solution - even when the worst happens.
Want to know more about how Tabellae can service your business after go-live?