Tabellaes Customer Service and Support
Honest advice that strengthens your Lasernet solution
As part of our services after Go Live, we offer Customer Service and Support, which among others includes:
- Quick support
- Specialist advice
- Competence development
Our ambition is to be your cooperation partner. Through close dialogue with you, we can act and advise at the forefront and make you skilled in utilizing all functions and opportunities in Lasernet.
How does Tabellaes Customer Service work?
Tabellae's Customer Service and Support is divided into two departments with specialized consultants so that we can better meet the wishes you may have.
From here, inquiries are qualified and prioritized by our Dispatcher team. The newly created case is then assigned to the best-qualified consultant in Customer Service for your specific issue.
"Thanks to our strong consulting profiles, we distance ourselves from the common perception of the term 'Customer Service'. When you take on a supporting role, you must both embrace broad technical knowledge and simultaneously commit to all our many customer solutions - and that, we can!
- Julie Vieth, Customer Service Manager.
What do Customer Service and Support handle?
Our Customer Service department is for inquiries regarding operations and development of your existing setup. That includes tasks such as:
- Change request
- Development and upgrades
- Guidance and advice
- Overview of your solution and its performance
Our Customer Support consists of a monitoring team that prioritizes, qualifies, screens, and assigns all incoming requests depending on the nature of the request. In addition, the department resolves inquiries that require attention here and now, e.g.:
- Printer problems, printing job problems, etc.
- Update from Microsoft, which may affect Lasernet
Ongoing sparring with our customers
At Tabellae, we continuously seek to develop our competencies and services. For example, after the support case is closed, we ask our customers to participate in a satisfaction survey. The survey's primary purpose is to assess our customer service level and determine how to make future experiences even better.
Are you already a customer?
If you need help with your Lasernet solution, our highly competent Customer Service and Support team is at your disposal.
Contact us via our Customer Service portal here.