It is possible to ensure a guaranteed, short support response time by entering into an SLA with Tabellae. Choose between 4, 6 or 8 hour responses across either one or two time zones.
Choose from three different service levels of 8, 6 or 4-hour guaranteed response time in one time zone (support 8 hours a day, 5 days a week). You can always upgrade and buy faster response times - or add another time zone (support 16 hours a day, 5 days a week). With the SLA agreement comes a series of additional benefits, absolutely free of charge. The agreement also opens up the possibility of standby, e.g. during upgrades etc., outside normal working hours (Level 3 agreement).
There are 3 packages to choose from:
Our telephone hours are Monday-Thursday from 8.30 to 16.30. Friday 8:30 to 15:30 (CET)
Please note that your existing maintenance agreement covers free updates for both new releases and new versions, while it does not cover support.
Tabellae’s support gets top marks
Tabellae’s support is rated 2.94 out of 3. Read what Renè Slott, IT Coordinator at DCC Energy gets out of the SLA agreement.
Why did you decide to enter into a Service Level Agreement with Tabellae?
"To ensure the possibility of rapid support. The value of the agreement is great since it is vital for us to know when we can expect a problem to be fixed. At the same time, this makes it easier to schedule other tasks when we know that we can have our support tasks completed within the foreseeable future."
How do you assess the support you receive?
"We get really good and competent support, and there is always a workable solution to the challenges that arise. The support has "lifted" our work - and on several occasions we have received input for new ways of doing things, which has streamlined our processes."
The support agreement also offers an opportunity to participate in Tabellae’s webinars - have you done that?
"Yes, we participated whenever possible. There is always good value to be had from the webinars. They provide good ideas on how to optimize the use of Lasernet", Rene concludes.